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CustomGPT has been making waves in the AI chatbot creation space, promising to revolutionize the way businesses provide customer support and engage with their audience. In this comprehensive CustomGPT review, we’ll dive deep into the platform’s features, explore my personal experience, and uncover the true potential of this innovative technology.
What is CustomGPT?
CustomGPT is an AI tool that allows you to create precise GPT-4 chatbots using your company’s data. It provides relevant responses based on your documents, effectively eliminating misinformation. The integration process is simple—just upload your files, and no coding is required.
The ChatGPT hallucination problem occurs when AI gives confident but incorrect or made-up information, including false facts or fake sources. This is important for businesses because they need accurate information to maintain credibility and avoid damaging their reputation. Businesses also want AI responses based only on their content, not on competitors or irrelevant details.
Our approach creates a strong boundary around ChatGPT, eliminating hallucination issues and ensuring responses are on-brand and factually accurate. This allows businesses to trust that their AI chatbot won’t recommend competitors or provide false information.
CustomGPT offers a user-friendly interface that makes chatbot creation easy for everyone, regardless of technical expertise. Non-technical users can effortlessly build custom AI agents to meet their business needs.
You can upload documents in over 1,400 formats, including PDF and HTML, as well as multimedia content like audio files (MP3, WAV) and video files (MP4). You can also upload YouTube videos for analysis, improving the chatbot’s understanding of various content types.
The ChatGPT hallucinations problem happens when AI gives confident but incorrect or made-up information, including false facts and sources. This issue is important for businesses because they need accurate information to keep their credibility and protect their reputation. Businesses want AI responses based only on their own content, avoiding mentions of competitors or unrelated details.
Our approach establishes clear boundaries around ChatGPT, eliminating hallucination issues and ensuring responses are on-brand and accurate. This means businesses can trust that their AI chatbot won’t recommend competitors or give incorrect information.
By using this platform, your business can harness AI while controlling the outcomes. Responses will align with your company’s data and brand voice, reducing misinformation, improving customer engagement, and building trust in your brand.
CustomGPT prioritizes data privacy and security. Uploaded documents are not stored on their servers, keeping your business information confidential. You can easily upload sensitive data for the chatbot to analyze without worrying about exposure. The process is straightforward and done via your web browser. CustomGPT uses SSL encryption for data in transit and protects stored data with 256-bit AES encryption, ensuring a high level of security.
CustomGPT simplifies website management by generating sitemaps from a list of URLs. Just provide a list of relevant URLs, and it will create a structured sitemap for you. It also supports links to Spotify podcasts and YouTube videos, allowing you to include multimedia content in your sitemaps.
CustomGPT offers API access for developers and businesses to create and sell customizable chatbots for websites. It features a Retrieval-Augmented Generation (RAG) agent for quick deployment in SaaS applications, eliminating the need to build a full RAG pipeline.
CustomGPT enhances your website’s search functionality, significantly improving user experience. When customers enter search queries, the AI chatbot understands the context behind their searches and delivers more precise results. Additionally, it provides relevant links for users to follow, making their navigation experience smoother and more intuitive.
Although there is no free subscription plan, CustomGPT offers various free sitemap tools, including:
These tools help manage and structure content effectively from multiple sources, enhancing the overall content organization process.
Let me walk you through the step-by-step process of creating a CustomGPT AI chatbot for your business.
Step 1: Account Setup
Begin by signing up for a CustomGPT account. Once registered, you’ll gain access to your team dashboard, where you can manage all your AI support agents effectively.
Step 2: Project Creation
To initiate the bot-building process, click on the “Create Project” button. This marks the beginning of developing your CustomGPT bot.
Step 3: Data Source Selection
Choose a data source for your AI agent. This could include options such as your website, text files, documents, Zapier integrations, WordPress sites, YouTube channels, or any other available document formats that you wish to utilize.
Step 4: Appearance Customization
Customize the appearance, personality, and settings of your bot to ensure alignment with your brand image and customer preferences.
Step 5: Persona Development
It’s crucial to define your AI agent’s persona. Click on the “Agent Persona” tab on the left and describe the persona in a manner similar to how you would outline a role for an actual employee. This will help ensure the chatbot reflects your company values and communication style.
Step 6: Testing and Refinement
Interact with your bot to test its responses. Provide feedback and continuously refine its performance to enhance the overall user experience.
Step 7: Deployment
Once you are satisfied with your AI support bot, it’s ready for launch. Click on “Deploy My Agent” to activate it. If you want your bot to be publicly accessible, toggle the “Public agent” slider located in the top right corner.
Step 8: Widget Integration
Select from various widget options to seamlessly integrate your AI agent into your website or application. If your website is powered by WordPress, you can create a CustomGPT agent that is specifically tailored to your WordPress content.
Step 9: Link Sharing
Finally, share the link to your CustomGPT-powered chatbot with your customers to ensure it is readily available for their support needs.
| PROS | CONS |
| ✅No Technical Expertise Required
✅Easy to setup with no coding required ✅Supports 92 languages ✅Accurate and Cited Responses ✅A 7-day free trial available ✅Deploy It Anywhere |
❌Potential for Bias
❌Dependency on Existing Content ❌Initial setup may take some time ❌No free plan |
How Much Does CustomGPT Cost?
All subscription plans offer standard integration capabilities with popular platforms like Shopify, WordPress, and Slack. For those interested in custom integrations, the Enterprise plan is required.
| Plans | Price (Per Month) | Documents/Projects |
| Standard | $89 | 5,000 |
| Premium | $449 | 2,0000 |
| Enterprise | Contact CustomGPT | 2,0000 |
Note: The Standard plan suits most small businesses but has “Powered by CustomGPT“. To remove this branding, you’ll need to upgrade to the Premium or Enterprise plan.
CustomGPT is an easy-to-use AI platform that helps businesses create chatbots for customer support. It improves how companies interact with customers and conduct research.
While it requires regular updates and depends on your existing content, it can significantly boost efficiency and customer satisfaction, making it a worthwhile investment.
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